Key Duties

o Support EHS culture
o Participate in sustainability initiatives
o Spearheading customer education on health, safety and environmental issues
relating to their/ driver visits to the plant – behavior & PPE issues
o SMAT audit and TF4 reporting
Route to market and distribution management
o Increase share with existing customers in order to achieve revenue growth
o Grow outlets nationally through various channels to improve product proximity
to end users
o Identify and implement initiatives to grow the market to achieve sustainable
impact
o Develop and manage new customers that buy directly from SGCP RSA for
solidarity
o Develop specialist distributors for Saint-Gobain products to take advantage of
market growth
Customer service management
o Ensure optimal pricing to maximize profitability
o Drive customer relationship management activities such as technical support,
regular visits, and feedback tracking through satisfaction surveys to improve
and sustain customer service

o Handle customer complaints/ claims timeously,maturely and professionally to
satisfy customers
o Develop deep understanding of customer needs to achieve lasting partnership
and leading share of customer
o Always demonstrate customer centricity through various approaches and
agility
Product management
o Sales drive on all products to meet set objectives for both locally produced and
traded goods
o Monitor customer feedback and competitor product performance tracking for
insights to manage product quality
o Innovation and new product development management to meet customer
needs
o Conducting product demonstrations to educate consumers on product
applications
o Training and education of various stakeholders to increase product knowledge
People Management
o Recruit, train and develop sales talent for succession
o Set SMART objectives for the team and monitor performance
o Motivate team to achieve optimal output
o Lead according to the culture and values of Saint-Gobain

Finance & Business Control
o Prepare budgets, plans and forecasts for Production and Finance
o Monitor sales variances (Price, Mix & Volume) to ensure timeously resolution
of anomalies
o Perform Margin Analysis and take corrective action where necessary

o Manage department costs within budgets or set targets
o Respect Business control environment in executing the job