Key Duties

Administrative, Governance, and Financial Responsibilities of the ICT function:

• Preparation of annual budgets for ICT services i.e. OPEX AND CAPEX
• Authorization of all purchases and expenditure within the approved budget & Cost control, including data and airtime
• Ensuring all licenses and service level agreements are up to date and fully paid for
• Development and implementation of ICT Policies
• Responding to and addressing issues arising from internal and external audits
• Continuous review and testing of ICT disaster recovery and business continuity plans

Operational Processes Responsibilities:

• Design, implementation, and maintenance of ICT network infrastructure
• Ensuring maximum availability and utilization of all Business Systems
• Enhancing ICT security for the business data, ICT hardware, networks, and all software products
• Ensuring full availability of wired and wireless networks, WIFI, LAN, WAN, Unified communications, multi-function devices & server environments
• Overseeing the administration of and continuous improvement review of all business applications such as SAP, CanePro, LIMS and TriMed.

People and Leadership Responsibilities:

• Training, development, and succession planning for all critical ICT positions
• Enforcement of adherence to the company’s code of conduct and operating procedures and instructions
• Research and development for ICT innovation and systems improvement with Business Process Owners

Safety & Health Responsibilities:

• Enforcement of adherence to the SHE Policies & Procedures for ICT services
• Development and promotion of a culture of behavior-based safety
• Sharing best practices and learning