Key Duties

• Operating switchboard, answering, and forwarding incoming telephone calls
• Transferring calls to the appropriate person or department
• Record and forward telephone messages to the relevant offices.
• Update the company’s internal telephone directory.
• Report telephone faults to the Technician.
• Handle emergency calls.
• Assist staff in making long-distance calls.
• Provide staff with area codes, telephone numbers and other information.
• Interrupt a busy line if there is an emergency.
• Place a person-to-person call.
• Handle all directory assistance queries.
• Working with Security Control personnel in switchboard handover/takeover